Property Services for Landlords
We appreciate that every client has a choice and that in a competitive market place our business really needs to over-service to ensure we continue to be the agent of choice in London’s West End. Through our experience gained over many years we continue to redefine our service to ensure that our customers receive the most effective and comprehensive solutions to their requirements, whilst delivering them in a personal and friendly way. Our aim is to take the strain out of owning an investment property and we encourage owners to hand over anything to us that is time consuming and out of their sphere of knowledge, leaving it in our capable hands.
We are proud to have been nationally awarded The Times and The Sunday Times Marketing award 2013 and Property Management award in 2014 in recognition of the exceptional service we provide, and this pursuit of excellence never ends.
When you entrust Hudsons with the letting and management of your property you can rely on our professionalism and a tailored marketing package that will showcase your property in its best light to the right audience. This means we can achieve the best rent from the most suitable tenant. Above all else we want to build trust with you as quickly as possible so you know that we will look after your best interests and your investment property as if it were our own.
Professional photography and floor plans
We use professional photographers for every one of our properties to ensure your property is showcased looking its very best.
Advice on presentation and legislation for Landlords
Sometimes just the smallest tweak can be the difference to ensure we achieve a premium rent and attract a top quality tenant. We shall be pleased to advise you on any improvements or changes that would make your property more desirable to prospective tenants and what furniture may or may not be appropriate. We will also be pleased to advise as to your responsibilities under the law in such matters as gas and electricity safety checks and furniture fire retardation, however there are many laws and legislation that need to be followed so we will be thorough in our explanation.
Dedicated Software System
Our industry leading and award winning marketing and property management software system allows immediate matching of properties with prospective tenants. This allows us to reach not only live tenants but historic applicants too who may be ready to move but had not started the process yet.
Your property will feature on Hudsons’ new dedicated website www.hudsonsproperty.com and also a host of major web portals including Rightmove and Onthemarket.com. Hudsons utilise a specialist to ensure we are appearing high on the Google rankings and we conduct campaigns via various social media platforms including Facebook, Linkedin, Instagram and Google+
Despite the prominence of internet based marketing we still believe that print has a place in any marketing campaign and feature advertisements in a variety of publications including London Property, The Evening Standard’s Homes and Property, In and Around Covent Garden Magazine and our own quarterly magazine Central Lite.
We retain the services of a top West End PR company to allow specialised marketing exposure where required and maximise the profile of our clients’ properties. We also utilise social media to widen our reach as customer habits evolve in how they search and find property and how we can reach them.
We accompany all prospective tenants’ viewings and ensure that your property is left properly secured after each appointment and always try where possible to get to the property beforehand to make sure it is showing at its best. Feedback gained on viewings at the time are the most honest and relevant so we feed these back to you to help you build a more instant picture of how the marketing of your investment property is going.
Feedback during marketing
We understand that effective communication during the marketing process is vital for all concerned and our landlords receive feedback after tenant viewings and at least twice weekly updates on our marketing progress.
Pre Tenancy Negotiations
We will conduct all negotiations with prospective tenants on your behalf and make sure that you are presented with a comprehensive profile of any interested party. Our prime goal is always to present you with the most suitable tenant at the best possible price and favourable terms. This will include advising you on the best time to agree to break clauses when the market is at its most buoyant.
We offer a choice of three levels of services for landlords
This service applies to landlords who wish to let their property but are willing to undertake the day-to-day management of the tenancy during its duration.
Under this arrangement we offer our full marketing package including arrangement of an EPC for your property and handle all negotiations between you and prospective tenants. We shall arrange referencing where applicable, provide and complete the chosen form of tenancy agreement, arrange for an inventory and pre-tenancy cleaning, help arrange for electrical and gas safety inspections where required and register and hold the tenancy deposit if requested.
Let and Rent Collection
Comprises the full letting service plus collect the rent when due and pay it across to you. You will also receive a statement showing monies collected and undertake to address any arrears with the tenant in the unlikely event that this situation should arise.
Let and Full Management
Our most comprehensive service is very popular with landlords who reside outside of London, overseas or those who just do not have the time or knowledge to deal with repairs and problems that may occur during a tenancy. After we have completed the successful marketing of your property and the tenancy has begun, our expert property management team take over, providing you with complete peace of mind that your property is being conscientiously cared for as if it was their own, and you will be provided with updates, rent statements and a property check report half way through the tenancy.
The following services are included within our Property Management service
- 24-hour call out service.
Should an emergency occur at your property we can provide a prompt out of hours response to quickly resolve the issue.
- Regular Clear Statements.
You will receive a full statement every time we pass collected rental monies to you showing any agreed deductions.
- Annual rent review and property valuation appraisal.
Each year we shall offer you a comprehensive update on market conditions and the rental value of your property and in addition a current appraisal of the sales market value.
- Annual safety tests.
If your property requires an updated gas or electricity safety inspection and certification we shall arrange this for you.
- Deposit claim negotiation.
This is a particularly important part of our management service. On the conclusion of the tenancy we shall report to you on our recommendations for any proposed deposit deductions and negotiate with the tenant to make sure that you receive fair compensation for any losses to your property at the end of a tenancy. In the rare occasions that an agreement cannot be reached then we shall refer the dispute on your behalf to the TDS for adjudication and final resolution.
- Management of property during void periods.
Part of our service can include (at extra cost) the management of your property whilst it is vacant between tenancies.
- Tenancy Renewals.
On your behalf we shall negotiate the best rent possible for any extended or renewed tenancy terms and draw up the necessary paperwork.
- General maintenance and repairs.
As and when repairs and maintenance are required we shall arrange and oversee any works undertaken. We can also arrange and manage major refurbishment projects where required. Please contact our office for further details.
- Service charge payment.
Should your property be liable for Service Charge or Ground Rent Payments we shall administer the payment on your behalf.
- Furniture Provision and Interior Design.
Should you require either design advice or new furnishings for your property we can arrange and source these items through a choice of specialist providers, often at very short notice.
- Vetting and overseeing contractors.
We only used approved contractors that we have personally vetted and for whom we have agreed working practises, fair charges and who have the relevant insurance cover in place.
- Twice Yearly property inspections.
Our property manager will inspect your property every six months (or more frequently by prior arrangement) and send you a report. This allows us to detect any issues or problems early that might not have been reported to us by the current tenants. This also helps you have a peace of mind that your property is being well cared for.
- Obtaining consents.
Where required by a freeholder or managing agent we shall obtain on your behalf the requisite consents to formalise acceptance of the tenancy and satisfy the head lease condition
- Overseas Landlords Tax Liability and Landlord Tax Returns.
Hudsons will ensure that the tax requirements for overseas-based landlords are complied with, and supply annual information so that completing your tax return is straightforward. We can also offer a Tax Return service for landlord’s end of year self-assessment submission at an additional cost. Please contact us for more details.