People may not remember what you said but they will never forget how you made them feel
At Hudsons, we pride ourselves on the first class service we provide to our customers. Their reviews are the ones we listen to as a barometer of how we are doing.
Our quest for never ending improvement continues each day so if there is something you think we can do better please let us know.
Below are some of the reviews kindly sent in by our customers, past and present.
In the buying, selling and letting of property in London: Covent Garden and Fitzrovia particularly, none can compare to the personal attention of Hudsons. In well over a decade, the wise guidance, knowledge and accessibility of it's founder Jonathan Hudson has been to me a constant. His loyal staff are polite and prompt in response, with Hannah Copues and Sandrine Locatelli impressively informed and helpful with regard to maintenance and lettings; keeping me in the loop at all times. In other words they inspire trust. A vital ingredient if one is unable to be on hand. As with Sherlock Holmes, Hudsons are always on the case.
We recently put a bid in on a property but were unfortunately unsuccessful, nevertheless I just wanted to write a big thank you to Margaret and to let the Principal of the Company know how great she was. Throughout the process she bent over backwards to help us, opening the property at various times and was always very knowledgeable and very helpful. She even stayed late one night beyond her finishing time at the property so we could get some measurements done. I was really impressed with her work, and when the time does come for me to buy a property, will have no hesitation in approaching Hudson's first as a result of her efforts. I am really very grateful for all her help.
I take the opportunity of this email just to let you know that Sandrine Locatelli is a great value employee in your agency. She helped me to find my first flat very quickly - and she was absolutely amazing during the last three weeks, in an emergency situation. I complain when I m not happy (french origins) - but I think it's also important to emphasize people's qualities when they're efficient. Great service is high value and she offered me great service, in complicated conditions.
I am so impressed by the property management service that Hudson's are providing me with. As it was the first time I was using a property manager for my rental investment I was nervous about who to go to. I am currently living in the US so I wanted and needed a company who were really on the ball and who made sure my tenants were always looked after, if and whenever they had a question or problem. I have come to believe that Hudson's is a highly professional property management company with a very polite and hard-working staff. I would recommend them to anyone looking for help with their rental property.
Hudsons have handled my property in the full management capacity for many years now and the service has always been excellent. Hannah, in particular, has been superb in sorting out a few building issues and I have full and total confidence in her and all at Hudsons - I would highly recommend this company.
I have been involved in property letting and selling for over 20 years and have always used Hudsons for my London portfolio. They have never failed in their tasks for me and have a wide range of services to offer in lettings and management in addition to their successful sales division.
We have bought several properties over the years – both inside and outside London. The service Hudsons provided was definitely a step up from any previous experience. The team of Margaret and Robert were professional, very responsive and supportive to both us and the seller. The sale was a complex one – our first offer was refused and another seller’s accepted but months later their purchase fell through, and Hudsons contacted us immediately to inform us the property was on the market. During our purchase the vendors were not very responsive but again the team tactfully but effectively pushed things along. If we ever sell or let our flat in London we will certainly use Hudsons.
What I love about the service, is after the first few viewings Sandrine knows exactly what you are looking for and therefore takes ownership to find a place that fits. Her honesty and determination is making you feel at home with your new home. This is key and is something I wish everyone else does. Definitely, this service and personal touch is what you want from the agent.